TIER 1 SPORTSBOOK
35%
Reduction
in chargeback rates within 60 days
Implemented proactive fraud monitoring and 3DS optimization rules.
EXPLORE
bettingsport
Ваші iGaming-команди в одному ядрі
Уявіть собі єдине операційне ядро, яке об'єднує Support, Risk/Payments та Retention. Ми інтегруємося в продукт, процеси та метрики — так, ніби це ваша in-house команда.
- Єдина точка входу для всіх операційних функцій.
- Прозорі SLA/KPI та дашборди по кожній грані сервісу.
- Масштабування без болю: додаємо зміни, мови, напрямки.
Comprehensive iGaming Solutions
Specialized teams that integrate seamlessly with your operations, providing the expertise you need to scale.
Player Support
Multilingual L1/L2 support via chat, email, and phone. We handle KYC, technical issues, and general inquiries with empathy and speed.
- 24/7 Multilingual Coverage
- VIP Player Management
- Technical Troubleshooting
- Responsible Gaming Checks
Risk & Payments
Protect your revenue with expert fraud detection, chargeback management, and seamless withdrawal processing.
- Fraud Detection & Prevention
- KYC/AML Verification
- Chargeback Management
- Payment Processing
Retention & CRM
Maximize player LTV with targeted campaigns, bonus management, and reactivation strategies driven by data.
- Player Lifecycle Management
- Bonus & Promo Execution
- Churn Prevention
- VIP Reactivation
Experience the ultimate gaming platform with thousands of games, instant play, secure transactions, and daily bonuses. Join millions of players worldwide.
Led by Industry Veterans
Our leadership team comes from top tier operators and platforms.
AV
Alex V.
10+ years in iGaming support ops. Scaled teams for major EU operators.
MK
Maria K.
Certified fraud specialist. Expert in AML compliance and payment gateways.
DR
David R.
CRM strategist focused on player LTV and churn prevention.
SL
Sarah L.
Ensures seamless integration and SLA adherence across all accounts.
Real Results
We don’t just promise performance. We deliver measurable impact on your bottom line.
View all case studies ↗CRYPTO CASINO STARTUP
2.5x
Increase
in VIP player retention
Deployed dedicated VIP host team with personalized bonus strategies.
EXPLORE
LATAM OPERATOR
< 45
Seconds
average first response time
Scaled support team from 0 to 20 agents in 2 weeks for market launch.
EXPLORE
Simple, Transparent Process
From initial audit to full operation in weeks, not months. Each step is measurable and fully aligned with your iGaming KPIs.
1
Discovery & KPI Alignment
We analyse your current setup, volumes and targets to design the right team structure and KPIs.
2
Onboarding & Integration
We connect to your back-office, processes and communication flows, training the team on your brand voice.
3
Go-Live & Optimisation
We launch with full coverage and continuously optimise based on live performance data.
Flexible Engagement Models
Choose the model that fits your stage of growth. Scale up or down as needed.
Per Ticket
Startups & Low Volume
Pay only for what you use. Ideal for fluctuating volumes or startups.
Request QuoteDedicated Agents
Established Brands
Full-time agents dedicated 100% to your brand. Maximum control.
Request QuoteSubscription
Predictable Growth
Fixed monthly fee for a set volume of interactions or tasks.
Request QuoteHybrid Model
Enterprise & Events
Core dedicated team + flex support for peak times and events.
Request QuoteWhy operators trust us with their players
We don’t just answer tickets. We build relationships, protect revenue, and ensure your brand reputation is impeccable.
SLA-Backed Performance
We guarantee response times and resolution rates contractually.
Compliance Ready
Processes built for UKGC, MGA, Curacao, and local regulations.
Full Transparency
Real-time access to our dashboards, tickets, and agent performance.
0%
Client Retention Rate
Our partners stay because we deliver consistent value and growth.
Deep iGaming Expertise
Teams trained specifically on casino and sportsbook platforms.
Fast Deployment
Launch a full team in under 48 hours with our ready-to-go talent pool.
Multilingual Native
Support in 20+ languages including EN, ES, PT, DE, FR, TR, and more.
< 48h
Launch time
Rapid team deployment
24/7
Global Coverage
Multilingual support teams
< 2min
Response SLA
Industry leading speed
40%
Cost Saving
Vs in-house teams
Questions we get from iGaming teams
If it matters for operations, we've probably answered it below.
We typically launch operational teams within 30–40 days from contract signing. This includes onboarding, system integration, training, and initial KPI alignment. For urgent needs, we can expedite to 2–3 weeks.
We work with transparent SLA/KPI frameworks tailored to your operations. You get real-time dashboards, weekly reports, and monthly reviews. Metrics include response times, resolution rates, fraud detection accuracy, and retention rates—all aligned with your business goals.
We connect to your back-office, CRM, payment gateways, and communication channels via APIs. Our teams are trained on your brand voice, workflows, and tools. We adapt to your processes, not the other way around.
Yes. We design flexible team structures that can grow with your player base. Whether you need to add languages, extend hours, or increase headcount, we adjust within 1–2 weeks. No long-term lock-in contracts.
Ready to scale your iGaming operations?
Stop worrying about hiring, training, and shifts. Let us handle the operations while you focus on growth.